*If not located in Raleigh, North Carolina, this position is a remote/telecommute position.
COMPAREX is a market leading cloud migration, licensing and technology solutions provider. Today we serve our clients in over 30 nations; providing world-class technical expertise and a commitment to customer service excellence.
Mission/Purpose of the Position
The COMPAREX Support Specialist is a technical remote support role that is responsible for supporting and maintaining key systems and infrastructure for our customer base. The Support Specialist is a highly motivated individual with a strong technical aptitude and Microsoft product knowledge. This individual should have outstanding customer services skills, exceptional communication skills, and enthusiasm to exceed customer expectations. They need to be able to balance priorities, excel at problem solving with complex tasks, and establish effective relationships with customers.
Results to be achieved
This position will be responsible for supporting COMPAREX GMS services and Microsoft CSP products. While maintaining high customer service standards and excellent customer satisfaction, the Support Specialist will be required to:
Helps establish a company culture centered on our corporate values, P.R.I.D.E.
Personal Growth: A great place to develop a personal career in technology industry
Respect: Mutual respect, for the individual and each other
Integrity: Honest, fair and ethical: Shines through in all that you do
Diversity: Embracing cultures and talents from all 31 COMPAREX countries. A competitive differentiator
Excellence: We want to be the best in all we do. Period, full stop
The Support Specialist works directly with the COMPAREX’s customer base as the initial point of contact for customer’s support issues via phone, email, and portal. The Support Specialist is responsible for contacting and resolving client issues in a timely manner. This individual will identify, research, and resolve issues within a tier 1 competency. The Support Specialist is part of a global team of engineers and supported by escalation points as well as remote support tools and documentation.
Results Measured & Metrics
The Support Specialist’s primary measurement of success will be based on customer satisfaction, meeting SLA requirements, and continuing advancement of technical knowledge.
Qualifications & Requirements
Education: Bachelor’s or Equivalent
Experience: Entry Level